As the nature of my recent work is proprietary, I can only share limited screenshots of projects currently in production.
Translator
An admin portal to keep record of language interpreters for drivers license test-takers
Lead UI/UX Designer
Jan 2023 - Feb 2024
Deliverables:
- High-fidelity mockups & prototypes
- Streamline developer handoff
- Usability tests & UX reviews
- Minimize bugs from regression testing
- Phase II recommendations
Problem
Test administrators were having difficulty assigning translators to drivers license tests.
They had no easy way of knowing if a translator was available.
And they had limited insight into why a translator was unavailable.
They needed a way to quickly update a translator's info so that they could conintue administering a test.
Requirements
Mostly for internal admin users
Must work in tandem with ITI's KnowTo Drive product
Intuitive
Easy profile data management
Assign languages to a translator
Trigger translator's expiration & inactivity limits
View translator's testing history
Suspend a translator for auditing purposes
Phase II Recommendations
Simplify semantics
Improve word/action association
Fix audit logic
Use red/green indicators for availability
Apply uniformed formatting to all notifications
Old Audit
New Audit
Stargate
Internal portal for easier release management, versioning, and product navigation
Lead UI/UX Designer
Jan 2023 - Mar 2023
Deliverables:
- Requirements gathering
- Personas
- Wireframes
- High-fidelity mockups & prototypes
- Close collaboration with chief technology officer
KnowTo Drive
Web-based road knowledge testing product
Lead UI/UX Designer
Jul 2022 - Feb 2024
Responsibilities:
- White-label driving test & management product
- Branded for each client
- Managed for 12 international jurisdictions
- Rapid QA testing
ITIPay
Universal secure payment portal for all ITI products
Co UI/UX Desinger
Feb 2023 - Feb 2024
Responsibilities:
- White-label payment portal with iframe integration
- Branded for each client
- Designed 400 & 500 level errors
- Wizard stepper flow with status icons
- Designed skeleton loaders
- Annotated designs for rapid UAT testing
